Equality Analysis

We began the development of our impact assessment process in 2004, having first assessed which services were relevant to the duty to promote race equality. At this time assessments were only required in respect of our duty under the Race Relations (Amendment) Act 2000. However, our approach was to carry out assessments based on issues relating to gender and disability equality as well as race, and this approach has continued since then.

The Council is currently re-assessing all of the services originally assessed in 2004, using a revised impact assessment toolkit and also addressing the additional protected characteristics introduced by the Equality Act 2010. The first results of these new impact assessments are published below.

For further information about our approach to customer impact assessment, please contact the Performance Improvement Unit .

Office of the Chief Executive

Democratic Services

Electoral Services

Office of the Deputy Chief Executive

Customer Compliments and Complaints

Data Quality Strategy

Sports and Health Development (Active Health, Lifewalks, New Horizons)

Sports and Health Development

Sports and Health Development Strategy 2010-15

Value for Money Strategy

Finance and ICT Directorate

Council Tax Procedures

Procurement Strategy 2009-12

Data Protection

Data Storage and Restore Requests

Desktop Hardware and Software

Email Acceptable Usage

Freedom of Information

Internet Acceptable Usage

Portable Equipment

Remote Access

Removable Media and Connectivity

ICT Security

ICT Support

Sundry Income and Debt Policy

Telephone and Mobile Usage

User Admin and ICT Training

Business Support Systems

Environment and Street Scene Directorate

Anti-Social Behaviour Investigation

Graffiti Removal

Special Collections (Stage 1)

Special Collections (Stage 2)

Food and Garden Waste Recycing (Stage 1)

Food and Garden Waste Recycing (Stage 2)

Kerbside Collection of Non-Recyclable Waste - Residual

Customer Services

North Weald Airfield Community Day

Housing Directorate

Choice Based Lettings - HomeOption

Forfeiture of Lease

Homelessness

Housing Allocations Scheme

Careline

Repairs Service and Asset Management including Gas Servicing

Right to Buy and Leasehold Services

Sheltered and Supported Housing

Private Sector Housing Assistance

Private Sector Housing Enforcement

Tenancy and Estate Management

Tenant Participation and Information

Choice Based Lettings

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