Performance Improvement

The Council aims to provide best value services and seeks to continually improves its performance in order to meet the needs and expectations of users of its services.

Performance Improvement Unit

The Performance Improvement Unit provides advice and support across the authority to drive and monitor continuous improvement, leading to improved services and outcomes.

Click on the links below for further information about our performance and the work of the Performance Improvement Unit.

Audit and Inspection Letters

Annual audit and inspection letters issued by the Council's external auditors.

Performance Assessment

National performance frameworks for local government covering a range of services and improvement opportunities, including Comprehensive Performance Assessment (2002 to 2008) and Comprehensive Area Assessment (from 2009), including Use Of Resources and Managing Performance.

The coalition Government has announced its intention to abolish Comprehensive Area Assessment, and all work on the assessment for 2009/10 has therefore ceased. As a result, the joint inspectorates will not be updating the assessments published for 2008/09, or issuing scores for the Use Of Resources and Managing Performance themes for 2009/10.

Performance Indicators

Details of the Council's performance against national and local indicators.

Corporate Priorities, Plans and Strategies

The Council's Key Priority Objectives, the Council Plan, Performance Reports, Directorate Business Plans and Customer Charter.

    Contact the Performance Improvement Unit
  • Telephone: (01992) 564180 or  (01992) 564472
  • Email: performance@eppingforestdc.gov.uk
  • Performance Improvement Unit, Civic Offices, High Street, Epping, Essex, CM16 4BZ.

Equality and Diversity

The Council’s Equal Opportunities policies, including its Race Equality, Disability Equality, and Gender Equality Strategies, the Corporate Equality Action Plan, and Customer Impact Assessments.

    Contact the Performance Improvement Unit
  • Telephone: (01992) 564042
  • Email: equality@eppingforestdc.gov.uk
  • Performance Improvement Unit, Civic Offices, High Street, Epping, Essex, CM16 4BZ.

Contacting Us

Epping Forest District Council
Civic Offices
High Street
Epping
Essex CM16 4BZ
Main switchboard
(01992) 564000

Main email address
ContactUs@eppingforestdc.gov.uk