Compliments and Complaints

We aim to provide you with the best possible service. It is very important for us to know how we are doing.

You can praise someone for a job well done and the best way to let us know about a problem.

Compliments

We would like you to tell us when you are pleased at what we have done. Compliments highlight good practices which we could introduce to other service areas. Our staff also like to be told that they are doing their job well.

Complaints

We provide hundreds of services to thousands of people and things sometimes go wrong. If there is a problem, please tell us so we can investigate and put things right. We want to learn from any mistakes so we can provide an even better service in the future.

The Next Step

Please read:

• Compliments and complaints booklet (pdf 380 KB)

Report your compliment or complaint online:

• Complete your compliment or complaint online

or you can print and complete both forms and return them to us by post:

• Compliments and complaints form (pdf 67 KB)

• Equal opportunities monitoring form (pdf 34 KB)

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